1. Delete it in the app
- Open O N E and sign in.
- Go to Account settings.
- Tap Delete account and confirm.
Your account is deleted straight away and you are signed out.
2. Ask us to delete it
No longer have the app? Email [email protected] from the address of your O N E account and ask us to delete it. We reply within one month, as the UK GDPR requires.
3. What is deleted
- Your account: name, email address, password and sign-in details.
- Your app settings and sign-ins on your devices.
- The tokens and phone identifier used for the live view on the lock screen, and unsent report drafts.
- Workouts you logged without a coach, and the other data that belongs only to your account.
4. What is kept, and for how long
- If you worked with a coach: your client record and the workouts linked to it stay with that coach until the coach deletes them, because the coach is responsible for them. They are no longer connected to your app account.
- Billing and accounting records: as long as UK tax law requires (usually 6 years).
- Backups and logs: for a limited time, then overwritten.
5. Your subscription
Deleting your account does not cancel an O N E Pro subscription. Cancel it in your App Store or Google Play account, or the store keeps charging you.